Shipping & Returns
We want you to love your purchase. Learn about our shipping options and hassle-free return policy.
Free Shipping
Free shipping on all orders with Track & Trace
14-Day Returns
Hassle-free returns
Secure Packaging
Items arrive safely
Shipping Information
Shipping (Europe)
Order Processing
Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that orders placed on weekends or holidays will be processed on the next business day.
Returns & Exchanges
Our Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return most items within 14 days of delivery for a full refund or exchange.
Return Conditions
- Items must be unused and in original packaging
- Include all original tags and accessories
- Return request must be initiated within 14 days of delivery
- Sale items are final sale and cannot be returned
How to Return
Refund Processing
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@dalmorra.com with photos of the damage. We will arrange for a free return and replacement or full refund.
Need Help?
Our customer service team is available Monday-Sunday. We respond within 24 hours.
support@dalmorra.com