Shipping & Delivery Policy
At Dalmorra, we aim to deliver every order as efficiently and accurately as possible. Here you will find all important information regarding our shipping and delivery process.
Order processing time
All orders are processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking details, allowing you to follow your shipment every step of the way.
Estimated delivery time
We aim to get your order to you as quickly as possible. Below are our estimated timeframes from the moment your order is placed to when it arrives at your door.
1–3
Business days to process5–7
Business days to deliverDelivery times are estimates and may be affected by peak periods, customs procedures, or external circumstances beyond our control.
Shipping method & origin
All orders are shipped directly from our supplier, which may be located outside the United Kingdom. As a result, customs duties or import taxes may apply depending on the destination country. Any such charges are the responsibility of the customer.
Shipping costs
Shipping costs are clearly displayed during checkout and are calculated based on your destination, package weight, and selected shipping method. There are no hidden charges — what you see at checkout is what you pay.
Responsibility for delivery
- If tracking information confirms that the package has been delivered to the address provided, responsibility for the shipment transfers to the customer
- Customers are responsible for ensuring their shipping address is correct. Any address changes or corrections must be communicated within 24 hours of placing the order
Contact
If you have any questions regarding shipping or delivery, please reach out to us directly.